12/2/2023 0 Comments Indigo hotel brooklynHotel Indigo failed to meet even the most modest of expectations. Thank you for taking the time to let us know about your stay with us. We may not have been our best on this trip but I'm positive to end this with a 5-stars on your next stay. Trust that this has been brought upon our management's attention and be discussed within all concerned staff. I can imagine how this impacted your sleep. Although we cannot control this type of noise, we take the extra step to lessen its impact to our guests. I understand that you were dismayed as to how we've responded to your concerns regarding the nearby construction. Though it made me smile that you loved our rooms and how convenient our location is, I'm sorry that it wasn't the same with what you perceive of our staff. We're all about making travel inspiring by injecting local experiences, vibrant design, and personal service on what we do, Fluffy108. We're grateful that you chose the Hotel Indigo. Hello Fluffy108, Thank you for leaving us your review and for making us a part of your holiday vacation here in Brookly. Hotel staff require be trained to handle customers properly through such a major problem. While I appreciate this business is suffering due to the construction, this hotel stay ruined our holiday and people should be forewarned before booking. We also found no apology but strange responses from the reception that there was little they could do, it was not their construction work, that we had to meet them half way in the situation and reminded that poor reviews would lead to them losing their jobs. When we complained, there were no alternative rooms we could move to. The noise is actually impossible to sleep through, with a major construction materials lift going up and down continually and the normal workmen heavy duty activities. This was mentioned to us on check-in but hugely under-played as potentially disruptive to very light sleepers. However, major skyscraper construction to the rear so rooms at back are majorly impacted by noise from 5:30am in the week and 8am Saturday. Great location, nice rooms, good hotel bar.
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